Dealer Support Technician

Location:
Regina, SK
Job Type:
Full Time
Description:

Are you a self-motivated, team-oriented individual who thrives in a changing and challenging environment? Are you passionate about building and maintaining relationships, problem solving, and improving the customer experience? If this describes you, IntraGrain Technologies, Inc. has an immediate opening for a Dealer Support Technician to join our dynamic team. This critical customer facing role is responsible for providing technical and troubleshooting support to our dealers.

Why join our team?

IntraGrain Technologies, Inc. is a Regina, Saskatchewan-based, ISO 9001:2015 certified manufacturer and provider of innovative services and solutions for the AgTech industry. We are the proud recipients of several business awards, patents and recognitions. Our company values include openness, quality, inclusiveness, social & corporate responsibility, family, health and humor.

The position is located at our brand new, state-of-the-art facility in north Regina. With multiple collaboration areas, free parking, full kitchen and an employee gym, we have designed, and custom built a workplace that will continue to foster an environment that is both fun and productive as we grow our teams.

We offer a competitive compensation and benefits package, an employee share purchase plan, paid volunteer days, regular team events, personal development opportunities and a fun and enthusiastic team of dedicated individuals!

What will you be doing?

  • Providing technical and troubleshooting support to dealers and customers;
  • Utilizing ticketing system to track and communicate issues;
  • Developing and maintaining product manuals and other technical literature;
  • Supporting the overall strategy of the customer facing teams;
  • Providing technical support outside of normal working hours during busy seasons.
  • Travel may be required to troubleshoot devices in the field
  • Other duties as assigned

 

What skills will you have?

  • Experience installing grain bins/grain monitoring systems
  • Experience in the agricultural industry
  • University Bachelor’s degree or equivalent;
  • 1-3 years of experience in a call center or similar environment;
  • Examples of excellence in customer service/technical support;
  • Excellent communication and problem-solving skills;
  • Able to multitask and prioritize issues based on severity;
  • Knowledge of SQL is an asset;