Corporate Receptionist, Winnipeg, MB

Department: Office Services
Location: Winnipeg, MB
Job Type: All
Close Date: 09/27/2013
Professional Areas: Customer Service


Responsible for the efficient and courteous operation of Federated’s main switchboard. Greets all clients and visitors in a friendly professional manner and projects a favorable Company image at all times. Responsible for all aspects of switchboard schedules and call handling.


  • Ensures all incoming calls are answered promptly.
  • Records all messages accurately or offers the caller the option of voice mail.
  • Answers all calls with a warm pleasant greeting.
  • Directs sensitive calls to the proper person for handling.
  • Immediately responds to all visitors approaching the reception area.
  • Punctual attendance.
  • Ensures a schedule is published when reliefs are required.
  • Handles all necessary training of relief operators.
  • Ensures back-up operators are in place to handle unexpected absences and that contact phone numbers are readily available when off site.
  • Prepares and monitors Security Tags.
  • Looks after Federated log in book/Visitor tags.
  • Manages reception welcome board for visitors.
  • Ensures that each individual handles their phone correctly.  If reoccurring problems arise with the individual, approach their supervisor for further assistance.
  • Ensures that procedures are in place and monitored to handle phones during scheduled department meetings, office absences and office visitors.
  • Informs Supervisor, Technical Services when there are technical difficulties with the phone system.
  • General Administration responsibilities.


  • High school graduate preferably with business courses.
  • Effective oral communication skills.
  • General knowledge of Company operations.
  • Projects a professional image at all times.
  • Knowledge of Microsoft Office suite and efficient keyboarding skills are a definite asset.
  • Good attendance & punctuality are critical.
  • One year related experience.

Federated Insurance offers a challenging career, attractive rewards and a comprehensive Total Rewards Package.

Interested applicants are invited to apply online or submit your resume to
We thank all that apply, however only those under consideration will be contacted.
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