Business Management Coordinator - Service Centre

Service Centre
Job Type:
Professional Areas:
Call Centre
Salary Range:
Depending on Qualifications

We are one of Canada’s 50 Best Managed Companies!

The Dufresne Group is a one of Canada’s largest independent and most dynamic home furnishing retailers. In 26 years, we’ve grown from our first location in Kenora, Ontario to an international retailer overseeing six brands and over 140 storefronts thanks to the passion, dedication and talent of our people. 

TDG is proud to have received the Canada’s 50 Best Managed Companies recognition 13 consecutive times, including seven as a platinum member and to be a strong partner in our local communities through our various charitable initiatives.

We are currently seeking a Business Management Coordinator for our TDG Service Centre located at 230 Panet Road, Winnipeg.

Position Overview:

Coordinate all service administrative and parts management functions for the TDG Service Center while maximizing overall recovery costs for the department 

Key Responsibilities

  •  Process vendor accounting including Mega, Direct, and Extended Service Providers
  • Complete manufacturer chargeback reporting
  • Process Gift Certificates / Price Adjustments
  • Process re-selections and returns
  • Review, monitor and invoice customer accounts for service & parts
  • Contact customers to collect balances due (by telephone and/or mail
  • Compile Service Centre Statistics for reporting
  • General Accounts Payable
  • Provide general administrative support to the TDG Service Centre team
  • Understand and follow all safe work practices and rules
  • Perform all assigned duties in compliance with internal standard operating procedures and external regulations
  • Assist with cross training initiatives to accommodate overflow and maximize the overall efficiency of the department
  • Receive and review all parts order requests from CSA’s and DTR Coordinators for accuracy and required information
  • Review open Customer Service Orders charges to ensure recovery of expenses
  • Order parts via vendor preferred methods including on-line, e-mail and fax.
  • Monitor and follow-up on parts ordering ETA’s
  • Negotiate resolution with vendors
  • Parts reporting and metrics
  • Return parts for credit when return authorization supplied by vendor


  •  Vocational or technical training in business or accounting or combination of related education and experience preferred
  • 1 – 2 years experience logistics or parts management experience
  • 1 – 2 years experience negotiating resolution with 3rd party vendors
  • High degree of accuracy and attention to detail
  • Well organized with ability to prioritize and juggle multiple tasks
  • Good computer skills with working knowledge of Microsoft Office products and ability to learn in-house computer programs

Dufresne is committed to investing in our employees through world class training programs and a great work environment that solidify our position as an employer of choice. What do we offer?

  • Market competitive wages;
  • Comprehensive benefits plan, educational assistance program and excellent employee discounts;
  • Career growth and continuous development;
  • Respectful and family-oriented working environment with strong company values.

The Dufresne “Better Experience” is for everyone. Our customers, our employees – what about you?

Apply Now!