Claims Administration Manager - Winnipeg Home Office

Job Type:

We are one of Canada’s 50 Best Managed Companies!

Dufresne Furniture and Appliances has created a strong reputation for great product assortments and providing home furnishing solutions to the Canadian consumer built on a foundation of service excellence. For 25 years Dufresne has continued to stand on our promise of “A Better Experience”.

With 11 stores in Ontario and Manitoba and plans for growth and expansion, Dufresne continues to place a high value on respect and integrity with our customers, our employees and our suppliers. Passionately focused on our customers, hard working and results oriented, we are proud to be one of “Canada’s 50 Best Managed Companies” for over 10 years making us a an elite member of the Platinum club.

We are currently seeking Claims Administration Manager for our Home Office located at 116 Nature Park Way in Winnipeg, MB.


Responsible for the overall direction, administration and performance of the Company’s extended warranty business.


  • Supervision of claims administrative team
  • Management of the reserve fund
  • All facets of specialized reporting for auditor review including GAAP and tax applicable formats
  • Daily management of extended warranty claims management system including sales and claim tracking
  • Preparation of annual business plan including operating budgets and cash flow projections, program review and commentary
  • Handle all claim escalations and adjudication
  • Handle monthly claims reimbursement
  • Handle all monthly sales
  • Handle vendor recovery
  • Establishment of in-store marketing materials for sales staff and customer take-away
  • Maintain in-store marketing material inventory levels
  • Product procurement and review
  • Establish pricing for new products, and amend existing products over time.
  • Maintain warranty plan item numbers
  • Maintain departmental documentation
  • Evaluation and monitoring of program in the marketplace
  • Coordination of possible business opportunities such as developing new external customers
  • Special projects as assigned by the Chief Financial Officer


  • Post-secondary education in business or other related field and/or equivalent work experience
  • Exceptional analytical skills
  • Knowledge of the insurance business
  • Good computer skills with working knowledge of Microsoft Office products and ability to learn in-house computer programs
  • Demonstrates the company’s Core and Leadership competencies


  • Minimal travel is required
  • Extensive reading in the area is required
  • Criminal Record Check required

Dufresne is committed to investing in our employees through world class training programs and a great work environment that solidify our position as an employer of choice. What do we offer?

  • Market competitive wages;
  • Comprehensive benefits plan, educational assistance program and excellent employee discounts;
  • Career growth and continuous development;
  • Respectful and family-oriented working environment with strong company values.

The Dufresne “Better Experience” is for everyone. Our customers, our employees – what about you?

Apply Now!