Leasing Coordinator

Established in 2011, Forthright Properties is a dynamic and rapidly growing professional property management company with a head office located in Winnipeg.   With properties located across Manitoba & Winnipeg, we believe everyone should have a clean, attractive, and safe place to call home.

Leasing Coordinator

Under the direction of the Manager, the Leasing Coordinator will play an integral role in the complete leasing life-cycle process. This includes being the first point of contact with our prospective tenants and providing a friendly, personable, and positive initial experience over the phone, through email, text or in person.

Key Responsibilities:

• Respond to all inquiries via all forms of advertising and communication, including website, email, social media, phone, text, CRM and in person, while presenting properties and amenities in a positive light that encourage prospective tenants to engage in a lease with Forthright.
• Schedule and confirm showing appointments.
• Conduct showings and tours, highlighting features and benefits of available rental units.
• Host Lease-up tours in show suites and assess show readiness/cleanliness of suites.
• Receive security deposits and process applications as received.
• Prepare lease documents and move in packages, accurately and timely.
• Follow-up with prospects who attended recent showings, submitted inquiries, and those added to waiting lists.
• Guide tenants through the lease signing process and be well versed in all leasing documents, having the ability to confidently explain terms and answer questions or concerns.
• Conduct Unit Condition Reports during move-in and move out appointments, take photo documentation and address important information such as use of the Resident Portal, the Resident Reference Guide, important contacts, etc.
• Stay informed about local property rental markets, trends, and competitors’ offerings to better understand and communicate rental rates.
• Update all internal reports associated with Leasing.
• Market rental units in line with corporate standards.

Education and Experience:

• Post-secondary/formal education or training in a related field is required.
• Experience with Microsoft Office Suite programs and webmail applications is required.
• Exceptional customer service is required with experience in sales, negotiation, and customer care.
• Ability to build trusting relationships with prospective tenants leading to successful tenancies. 
• Exceptional communication, tactful in approach, have the ability to redirect focus and transform negative perception into positive rewards.
• Class 5 driver’s license required. Driving includes travel to properties located in Winnipeg and surrounding areas. Must have access to a reliable vehicle.
• Exceptional problem-solving abilities expressed through informed independent decision making is required.
• Exceptional organizational skills and a high level of attention to detail is required.
• Experience with property management software (Entrata) is an asset.