Supervisor, Member Services
Full time, Leila (Carpathia)
Starting salary - $47,211
Why should you join our team?
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
At Access Credit Union, our values are straightforward:
- Do good
- Be better
- Own it
- Move forward
What will you be doing?
The Supervisor, Member Services (SMS) is a member-focused?local Brand Champion?who motivates, coaches and develops?frontline retail staff (MSR/DSR/Senior MSR). They foster an environment with a positive and?consistent advice -based member experience?that?assists?the members and the branch in achieving goals.?
Overseeing the daily workflow of the frontline retail operations, they ensure that all established policies and procedures are followed.?They are?responsible to ensure adequate cash supplies and adherence to security procedures and mandatory reporting is completed in a timely manner for regulatory bodies.?They support the branch as the back up to the Manager, Member Service or Managing Partner in their absence.?
Key Responsibilities:
- Establish performance standards in collaboration with the Manager, Member Service or?Managing Partner;?evaluate performance of staff;?identify training and development needs;?participate?in?and deliver disciplinary actions.?
- Identify and recommend changes within the department to enhance member?service and create efficiencies.
- Collaborate with the Manager, Member Service or Managing Partner?to successfully roll out?newly established organizational?procedures.? Ensure activities conform to policies, procedures, legislation and regulations.??
- Organize, schedule and monitor member service activities to ensure that maximum service levels are being provided to members and that work flows smoothly.
- Ensure branch is adhering to Audit and compliance requirements.
- Disburse and receive treasury cash, monitoring and identifying supplies and requirements.?
- Maintain?open communication and cooperation with other staff to?ensure a friendly?and efficient work environment.?
- Maintain thorough knowledge of?and adhere to?credit union policies and procedures on risk management, confidentiality,?security and fraud prevention.
What do you need?
- Grade 12 diploma or equivalent??
- Post-secondary degree or diploma in Business Administration?or equivalent?in education and experience
- Minimum of?2?years?previous experience?within the credit union?
- Leadership competency with high emphasis on quality of member service?
- Ability to develop employees in a coaching environment??
- Excellent written and verbal communication skills?
- Strong organizational and time management skills with demonstrated ability to complete assigned tasks in a timely and accurate manner
- Ability to work in an environment with multiple and changing priorities?
Are you ready to?
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning
If you are interested in this position, apply today at accesscu.ca/careers. Application deadline is Friday, June 16, 2023.
We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.
Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.