MAXIM TRUCK & TRAILER - POSITION DETAIL

Vice-President of Service

Location: Winnipeg, MB
Job Type: Full Time
Close Date: 03/18/2013
Description:

Position Summary

 

Provides leadership to the Regional Service Manager, Fleet Maintenance Director and Service Managers in all branch locations and ensures they meet the financial goals of the Service Division through productive staffing, customer retention, technician training and quality workmanship while improving productivity, reducing costs, and maintaining a high level of customer satisfaction.

You will provide leadership and mentorship to members of your team, ensuring that employee growth and results are aligned with the business objectives of the company.  Responsible for the total business plan and profitability for all service locations and efficient operation of the Maxim fleet.

 

Responsibilities

 

1.    Operational aspects of the organization as it relates to Service: (25%)

 

  • Collaborate with your team to develop budgets for all operational aspects of the organization and long-term strategic plans.
  • Prepare monthly reports for senior leadership meetings that include reporting on the company’s ability to meet its strategic, financial and operational objectives.
  • Develop and implement objectives, policies and performance indicators, standards and procedures to drive operational results.
  • Analyze controllable costs and make operational adjustments as appropriate.

 

 

2.   Supervises staff following Maxim’s Leadership principles ensuring the following: (35%)

  • Hiring the right staff and retaining them
  • Moving those staff to high performance by ensuring they have the correct skills and knowledge; communicating including providing standards and measuring performance and providing feedback; rewarding and creating the work environment to make them the most productive. 
  • Lead and supervise all staff on KPI’s, reporting, work orders, internal controls, budgeting, and other service matters.
  • Plan, staff, and supervise all assigned work unit activities through subordinate managers to ensure a cohesive operational unit.
  • Provide advice, guidance, and direction to subordinate managers assisting in their professional development.

 

Performance Coaching Standards

  • Staff achieve, or exceed the requirements of their job as set out in their performance coaching goals.
  • The correct number and types of positions are maintained
  • Attends Maxim Leadership training and adheres to those principles
  • Works within established company programs and guidelines (e.g., hiring, performance coaching system, salary/wage increases, supervisor’s handbook, etc.)
  • Staff requests are responded to within 2 working days
  • Staff learn from coaching so they do not repeat questions or errors
  • Completes annual staff training plan and ensure it takes place. Adjusts plans throughout year according to business needs.
  • General meetings for all staff are held at least monthly
  • Ensures all staff are trained and understand how to work safely. Adheres to Maxim’s safety and health policy and program. Participates under the guidance of human resources on all disability claims (e.g. WCB, STD or LTD).
  • Sits on the National Safety Steering Committee for Maxim’s Corporate Health & Safety Program.

 

3.  Confer with other divisions’ senior management and other professional staff to resolve operating issues and difficulties and capitalize on opportunities aligned with our corporate strategy. (5%)

 

4.  Continuous improvement of corporate policies and procedures for all areas of your responsibility. (35%)

  • Assessment of customer satisfaction; process improvement activities; managing change; risk management; appropriate and timely reporting; responsibility and accountability.
  • Makes connections between current actions and future consequences.  Exercises good judgment by making sound and well-informed decisions; perceives the impact and implications of decisions; makes effective and timely decisions, even when data is limited or solutions produce unpleasant consequences; is proactive and achievement oriented.
  • Influences, directs, motivates and develops others to engage them effectively in contributing to the success of the organization.  Actively develops the knowledge, skills and abilities of others, displays an appropriate and helpful degree of influence on others, provides constructive feedback on a regular basis, and nurtures and recognizes developmental efforts of others. 
  • Encourages others to seek counsel, advice, development and training.
  • Has the ability to link long range visions and concepts to daily work.
  • Anticipates the needs of customers; meets or exceeds customer expectations; is committed to continuous improvement of services.

 

  • Other duties as assigned

 

Qualifications

 

Education & Experience:

  • University degree in Business, or Finance; an MBA, B.Com designation is preferred.
  • Minimum 8 years direct supervisory experience at a senior level
  • Strong MS Office skills – in particular MS Excel
  • Minimum 10 years in the retail medium/heavy duty truck industry or equivalent including Service Manager experience to ensure knowledge of the fundamentals in service department operations, financial results, administration, customer service, and fleet management.
  • Knowledge of fleet and dealer maintenance procedures and systems
  • Multi-branch experience is preferred

 

Skills:

  • Strong leadership and coaching skills
  • Strong analytical and problem-solving skills
  • Strong presentation, written and oral communication skills
  • Performs confidently with composure under pressure
  • Ability to develop, implement and deliver on overall operational goals and objectives
  • Ability to influence, motivate and guide a large diversified group of team members
  • Maintain strong working relationships with staff, executive and customers
  • Excellent planning, organizing, prioritizing and time management skills

Other:  

Travel to branch locations is required.

Position Summary

 

Provides leadership to the Regional Service Manager, Fleet Maintenance Director and Service Managers in all branch locations and ensures they meet the financial goals of the Service Division through productive staffing, customer retention, technician training and quality workmanship while improving productivity, reducing costs, and maintaining a high level of customer satisfaction.

You will provide leadership and mentorship to members of your team, ensuring that employee growth and results are aligned with the business objectives of the company.  Responsible for the total business plan and profitability for all service locations and efficient operation of the Maxim fleet.

 

Responsibilities

 

1.    Operational aspects of the organization as it relates to Service: (25%)

 

  • Collaborate with your team to develop budgets for all operational aspects of the organization and long-term strategic plans.
  • Prepare monthly reports for senior leadership meetings that include reporting on the company’s ability to meet its strategic, financial and operational objectives.
  • Develop and implement objectives, policies and performance indicators, standards and procedures to drive operational results.
  • Analyze controllable costs and make operational adjustments as appropriate.

 

 

2.   Supervises staff following Maxim’s Leadership principles ensuring the following: (35%)

  • Hiring the right staff and retaining them
  • Moving those staff to high performance by ensuring they have the correct skills and knowledge; communicating including providing standards and measuring performance and providing feedback; rewarding and creating the work environment to make them the most productive. 
  • Lead and supervise all staff on KPI’s, reporting, work orders, internal controls, budgeting, and other service matters.
  • Plan, staff, and supervise all assigned work unit activities through subordinate managers to ensure a cohesive operational unit.
  • Provide advice, guidance, and direction to subordinate managers assisting in their professional development.

 

Performance Coaching Standards

  • Staff achieve, or exceed the requirements of their job as set out in their performance coaching goals.
  • The correct number and types of positions are maintained
  • Attends Maxim Leadership training and adheres to those principles
  • Works within established company programs and guidelines (e.g., hiring, performance coaching system, salary/wage increases, supervisor’s handbook, etc.)
  • Staff requests are responded to within 2 working days
  • Staff learn from coaching so they do not repeat questions or errors
  • Completes annual staff training plan and ensure it takes place. Adjusts plans throughout year according to business needs.
  • General meetings for all staff are held at least monthly
  • Ensures all staff are trained and understand how to work safely. Adheres to Maxim’s safety and health policy and program. Participates under the guidance of human resources on all disability claims (e.g. WCB, STD or LTD).
  • Sits on the National Safety Steering Committee for Maxim’s Corporate Health & Safety Program.

 

3.  Confer with other divisions’ senior management and other professional staff to resolve operating issues and difficulties and capitalize on opportunities aligned with our corporate strategy. (5%)

 

4.  Continuous improvement of corporate policies and procedures for all areas of your responsibility. (35%)

  • Assessment of customer satisfaction; process improvement activities; managing change; risk management; appropriate and timely reporting; responsibility and accountability.
  • Makes connections between current actions and future consequences.  Exercises good judgment by making sound and well-informed decisions; perceives the impact and implications of decisions; makes effective and timely decisions, even when data is limited or solutions produce unpleasant consequences; is proactive and achievement oriented.
  • Influences, directs, motivates and develops others to engage them effectively in contributing to the success of the organization.  Actively develops the knowledge, skills and abilities of others, displays an appropriate and helpful degree of influence on others, provides constructive feedback on a regular basis, and nurtures and recognizes developmental efforts of others. 
  • Encourages others to seek counsel, advice, development and training.
  • Has the ability to link long range visions and concepts to daily work.
  • Anticipates the needs of customers; meets or exceeds customer expectations; is committed to continuous improvement of services.

 

  • Other duties as assigned

 

Qualifications

 

Education & Experience:

  • University degree in Business, or Finance; an MBA, B.Com designation is preferred.
  • Minimum 8 years direct supervisory experience at a senior level
  • Strong MS Office skills – in particular MS Excel
  • Minimum 10 years in the retail medium/heavy duty truck industry or equivalent including Service Manager experience to ensure knowledge of the fundamentals in service department operations, financial results, administration, customer service, and fleet management.
  • Knowledge of fleet and dealer maintenance procedures and systems
  • Multi-branch experience is preferred

 

Skills:

  • Strong leadership and coaching skills
  • Strong analytical and problem-solving skills
  • Strong presentation, written and oral communication skills
  • Performs confidently with composure under pressure
  • Ability to develop, implement and deliver on overall operational goals and objectives
  • Ability to influence, motivate and guide a large diversified group of team members
  • Maintain strong working relationships with staff, executive and customers
  • Excellent planning, organizing, prioritizing and time management skills

Other:  

Travel to branch locations is required.

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