MAXIM TRUCK & TRAILER - POSITION DETAIL

Foreman Br K

Location: Winnipeg, MB
Job Type: Full Time
Description:

Position Summary

 

Directs and supports the technicians to ensure that all repairs and maintenance are performed correctly the first time. Ensures work is completed in a safe environment. Also, works in coordinated effort with the service counter and administration staff to ensure a high level of customer satisfaction while producing the budgeted gross profits for the department.

 

Responsibilities

 

  1. Supervising staff – Delegating the work load to the appropriate technicians.  Oversees the daily work of technicians following Maxim’s Leadership principles.  This includes moving the staff to high performance by ensuring they have they have the correct skills and knowledge; reinforcing standards, measuring performance and providing feedback; rewarding and creating the work environment to make them the most productive. 

 

  1. Delegates jobs - Receives work order from service counter and delegates work to technicians by pre-established priority (time constraints, size of jobs) and by strengths of technicians.  Conducts regular shop check to inspect work-in-process and work completed.  Ensures inspection is done on all jobs before they leave and may conduct road test.  50% of the day will require diagnosing units coming into the shop, and ordering the parts for said units. 

 

  1. During shift start/end – As incoming supervisor, checks tool board, potential safety hazards and shop cleanliness.  As outgoing supervisor, relays the jobs to cross shifts to next Foreman or Lead hand and ensures technicians talk during job hand-off OR asks technicians to work overtime if work is urgent and expertise is not available on next shift.  Walks shop with relieving supervisor to update on status of all units in the shop. 

 

  1. Service Counter communication – Ensures the information received from the service counter is complete and accurate. Requests clarification on customer complaint or promises made to customer.  Updates front counter with changes in repair schedule, QuikCheck concerns, completed quotes/estimates, delays in work due to parts availability and warranty confirmation so that front counter can perform their records update and advise the customer. Acts on resulting customer instructions relayed to them through the front counter.

 

  1. Work orders - Upon completion of work, reviews work order with technician in order to ensure legible complete stories, the 3c’s are well documented, core return and tag, additional story when time used exceeds the allowable time. Totals the number of hours to complete work and includes additional information if required.

 

  1. Other duties as required – including - Answers inquires and handles customer complaints as requested by service counter or Service Manager.  Also assists in protecting and maintaining Maxim’s and customer’s assets in our care by following procedures and reporting related concerns to the Service Manager. Furthermore, may assist with the budgeting process.

 

Qualifications

 

Education & Experience:

  • 5+ years in a leadership role in the heavy-duty truck and trailer industry, specifically in the parts or service area
  • Knowledge or experience of how to run a profitable service shop
  • Previously supervised 10 to 15 employees
  • Valid Class One with Air Driver’s License an asset (for road testing)

 

Skills:

  • A team player with a strong commitment to the customer
  • Proven leadership skills including motivating, coaching, and training
  • Ability to manage systems and processes; knowledge of lean principles an asset
  • Basic computer knowledge and ability to learn in house programs
  • Exposure to a centralized billing system; knowledge of Karmak preferred
  • Strong problem solving and decision making skills
  • Organized, sets and manages priorities
  • Numbers oriented and shows attention to detail
  • Creates and drives change, ability to work with interruptions
  • Technical confidence

 

Other:

  • Monday to Friday, 6:30 am to 3:30 pm
Post on Facebook Post on Twitter Post on LinkedIn