MAXIM TRUCK & TRAILER - POSITION DETAIL

Lead Hand Technician (Night Shift) Br.C

Location: Calgary, AB
Job Type: Full Time
Close Date: 03/14/2013
Description:

Position Summary

In addition to performing technician work, directs and supports the technicians to ensure that all repairs and maintenance are performed correctly the first time. Ensures work is completed in a safe environment. Also, works in coordinated effort with the service counter and administration staff to ensure a high level of customer satisfaction while producing the budgeted gross profits for the department.

Responsibilities

  1. Technician work - Performs diagnostics, service, and repair on equipment.  Identifies additional work that may be required. Completes related paperwork and shop cleanliness. (50 to 70 %)
  2. Lead Hand (25 to 45%):
  • Supervising staff - Oversees the daily work of technicians following Maxim’s Leadership principles.  This includes moving those staff to high performance by ensuring they have they have the correct skills and knowledge; reinforcing standards, measuring performance and providing feedback; rewarding and creating the work environment to make them the most productive.  Assists with hiring and performance coaching process as requested.
  • Delegates jobs - Receives work order from service counter and delegates work to technicians by pre-established priority (time constraints, size of jobs) and by strengths of technicians.  Conducts regular shop check to inspect work-in-process and work completed.  Ensures inspection is done on all jobs before they leave and may conduct road test. 
  • During shift start/end - Checks tool board, potential safety hazards and shop cleanliness.  Relays the jobs to cross shifts and ensures technicians talk during job hand-off OR asks technicians to work overtime if work is urgent and expertise is not available on next shift. 
  • Service Counter communication - Ensures the information received from the service counter is complete and accurate. Requests clarification on customer complaint or promises made to customer.  Updates front counter with changes in repair schedule, QuikCheck concerns, completed quotes/estimates, delays in work due to parts availability and warranty confirmation so that front counter can perform their records update and advise the customer. Acts on resulting customer instructions relayed to them through the front counter.
  • Work orders - Upon completion of work, reviews work order with technician in order to ensure legible complete stories, the 3c’s are well documented, core return and tag, additional story when time used exceeds the allowable time. Totals the number of hours to complete work and includes additional information if required.
  1. Maintenance/Security - Assists in protecting and maintaining Maxim’s and customer’s assets in our care by following procedures and reporting related concerns to the Service Manager.  (5 %)
  2. Other duties as assigned

Qualifications

Education & Experience:

  • 5+ years as a technician in the HD truck/trailer industry, showing job progression
  • Journeyman heavy duty designation or equivalent preferred
  • Previous supervision experience preferred
  • Valid Class One with Air Driver’s License an asset (for road testing)

Skills:

  • Strong leadership skills including motivating, coaching, and training
  • A team player with a strong commitment to the customer
  • Basic computer knowledge and ability to learn in house programs
  • Exposure to a centralized billing system.  Knowledge of Karmak preferred. 
  • Strong problem solving and decision making skills
  • Organized, manages priorities, pays attention to detail
  • Adaptable to changing demands, ability to work with interruptions
  • Ability to lift up to 100lbs and perform physically demanding duties
  • Familiar with tools of the trade and personally equipped with an adequate supply of hand tools

Other:

  • Shift is Monday to Friday, 3:30 am to Midnight

 

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