MAXIM TRUCK & TRAILER - POSITION DETAIL

Service Manager Br 1

Location: Winnipeg, MB
Job Type: Full Time
Close Date: 04/24/2013
Description:

Position Summary

 

Provides leadership to meet the financial goals of the service department through productive staffing, customer retention, technician training, and quality workmanship while improving productivity, reducing costs, and maintaining a high level of customer satisfaction.

 

Responsibilities

 

  1. Daily operations – Oversees service department, ensuring customer needs are met and staff involved in different steps in the process work together to achieve department results. This includes providing expert advice when requested by staff regarding technical repair, customer service, invoicing, or vendor policy & procedure.  (35%)

 

  1. Supervising staff - Oversees 40+ service staff following Maxim’s Leadership principles.  This includes hiring and retaining staff; moving those staff to high performance by ensuring they have they have the correct skills and knowledge; reinforcing standards, measuring performance and providing feedback; rewarding and creating the work environment to make them the most productive.  (30%)

 

  1. Financial - Assembles annual budgets and productivity measures for areas of accountability. Reviews progress towards meeting or exceeding the budget, plans and implements corrective action. (20%)

 

  1. Sales – Ensures sales volume and customer service is focused on Maxim’s priority customer list.  Makes phone calls and in-person sales calls to target customers as per annual business plan. (10%)

 

  1. Security - Protects and maintains Maxim’s and customers’ assets in our care. (5%)

 

  1. Other duties as assigned

 

 

Qualifications

 

Education & Experience:

  • Five to eight years as a Service Manager in a retail medium/heavy duty truck industry to ensure knowledge in sales, financial results, administration, customer service and shop management.
  • A service manager from a related industry (i.e. agriculture, transportation, auto, mining) with knowledge of the fundamentals of a retail service department will also be considered
  • Knowledge of fleet and dealer maintenance procedures and systems
  • Previously supervised 20+ employees
  • International truck warranty experience an asset
  • Business education or training an asset

 

Skills:

  • Strong customer service and sales focus
  • Proven leadership skills including motivating, coaching, and training
  • Ability to manage systems and processes; knowledge of lean principles an asset
  • Easily builds rapport and develops relationships with people at all levels
  • Strong problem solving and decision making skills
  • Organized, sets priorities, meets deadlines
  • Creates and drives change
  • Proficient in MS Office, Internet use, and keyboarding
  • Exposure to a centralized billing system; knowledge of Karmak preferred
  • Mechanical aptitude

 

Other:

  • Ability to be on call after hours
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