MAXIM TRUCK & TRAILER - POSITION DETAIL

Central Fleet Maintenance Advisor

Location: Winnipeg, MB
Job Type: Full Time
Close Date: 04/18/2013
Description:

Position Summary

 

Invoices all labour hours and parts for service to R&L customers to maximize profits to the company while maintaining a high level of customer satisfaction.  Oversees the Preventative Maintenance Program to ensure Maxim’s equipment is maintained in a cost efficient manner.

 

Responsibilities

 

  1.  37% -  Manages the preventative maintenance and safety schedule and sets up appointments with customers; communicates pick-up and delivery with customers and yard person; reschedule repairs as required.

 

Performance Coaching Standards

  • Customer units are all scheduled for preventative maintenance and safeties and all shifts are aware of appointments
  • Appointments are set up or rescheduled on a timely basis
  • Sublets repairs are arranged in a timely manner
  • Customer communication is conducted in a professional and efficient manner
  • Pick up and delivery run smoothly, no lack of communication
  • Fleets are scheduled for “quick checks” timely and accurately

 

  1. 22% - Performs thorough driver interview over the phone or in person; determining time frame for jobs and communicates with customers.

 

Performance Coaching Standards

  • All required information is gathered through the interview
  • Unit history is checked to ensure unit has not been in for similar problems
  • If unit broken down, will tow for immediate repair if meets procedure standards
  • Service log is updated with all of the relevant information

 

  1.  22% - Arranges sublet repairs and schedules all R&L repairs into the shop

 

Performance Coaching Standards

  • Jobs are scheduled according to priority and communication with appropriate staff
  • Work orders are created for sublet repairs timely and accurately
  • Repairs are scheduled into the shop by priority
  • Estimate for repairs is completed and no customers complain regarding large variances
  • Customers are aware of size of repair and ship knows of any time constraints

 

  1.  16% - Closes work orders and issues Purchase Orders (PO’s) internally for service completed

 

Performance Coaching Standards

  • Any Standard Repair Time (SRT) overages are discussed with Foreman or Technician to decide if time will be billed
  • Ensure customer is billed for all parts and labour
  • Updates “open work order” list to ensure all work orders are being processed
  • PO’s issued timely and correctly to branches and vendors
  • Reconciles invoice from vendor to PO issued

 

  1.  2% - Provide customers with an on-going report on the progress of their unit repairs; review work performed and/or outstanding with customer.  Advise customer when repairs to units have been completed and solicit feedback.

 

Performance Coaching Standards

  • Customer is notified of any changes and gives approval
  • Customer feedback

 

  1.  Other duties as assigned

 

Minimum Qualifications

 

Education & Experience:

  • Minimum 2 years of basic office experience, bookkeeping (debits/credits), and Rentals & Leasing experience

 

 

 

Skills:

Required:

  • Customer service focused with professional phone skills
  • Basic computer experience with ability to learn in-house system
  • Ability to communicate with varying levels of people inside and outside of the company
  • Ability to make decisions and solve problems as required
  • Ability to work with interruptions
  • Organized, sets and meets priorities

 

Asset or Preferred

  • Basic understanding of heavy-duty trucks/trailers preferred
  • Exposure to heavy-duty truck/trailer service shop procedures/processes and asset
  • Mechanical aptitude an asset

 

Other:

  • Ability to work extended hours as required
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