TRANSX - POSITION DETAIL

Customer Service Representative- Winnipeg

Department: Linehaul
Location: Winnipeg, MB
Job Type: Full Time
Close Date: 03/13/2013
Professional Areas: Operations and Customer Service
Description:
 

The Company

With 2600 Employees, 9 locations in Canada and the USA and over 4000 trucks and trailers, the TransX Group of Companies is one of the largest providers of premier integrated transportation and logistics services across North America.

A 50 Best Managed Companies in Canada winner for the last 5 years in a row, our team is committed to operational excellence in providing innovative solutions to our customers.

 

 

Job Description

The TransX Group has an opportunity for a Customer Service Representative on our Operations team in our Winnipeg head office.  The Customer Service Representative is the main operational point of contact between TransX and our customers. As a part of the Winnipeg Linehaul Operations team, the CSR must be an effective communicator with a passion for customer service excellence.

Key responsibilities include: monitoring shipments and preparing daily shipment tracing reports; identifying and communicating emerging and potential service issues and ensuring those issues are communicated internally and externally; actively participating in the effective resolution of issues; communicating with other members of the team; and answering customer and driver inquiries.

 

Qualifications

The successful candidate must have the following skills and abilities:

-Well developed problem solving and priority management
-Excellent written and oral communication skills
-Demonstrated positive interpersonal skills
-Demonstrated working ability with MS Word and Excel


Familiarity with Government transportation working hours legislation and an understanding of time sensitive transportation logistics is an asset.

 

The Rewards

We offer a comprehensive salary and benefits package. A career with the TransX Group provides you with the opportunity to develop your own potential. Entrepreneurial spirit is encouraged and success is rewarded. We operate with the philosophy that the company is successful when its employees are successful.

 

 If you have a passion for results, and want to grow your career with a dynamic and growing industry leader, please submit your resume with cover letter by clicking on  the apply now button below.

  

 TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity in the workplace.

We thank all candidates for applying, however only qualified applicants will be contacted for an interview.

 

 

 

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