CRESTLINE COACH LTD. - POSITION DETAIL

Customer Service Representative

Department: Bus Sales
Location: Saskatoon, SK - Head Office
Job Type: All
Close Date: 07/12/2013
Professional Areas: Customer Service
Description:

 

Crestline Coach Ltd. is seeking a Customer Service Representative for the Bus Division.

The primary responsibility of this role is to:

Look after the day-to-day activities relating to customer service and the service of Crestline vehicles sold.

    Some of the key activities of this role are:

  •  Interact with customers, associates and dealers
  •  Prepare, submit and track warranty claim and parts returns to suppliers
  •  Open, respond to and process service orders for vehicles, shop repairs and R&D
  •  Process sales and warranty calls in SAP
  •  Coordinate with service depots to get service work completed
  •  Approve, enter and file repair invoices
  •  Manage the returned parts process
  •  Oversee preparation and submission of warranty claims to suppliers
  •   Maintain service records on vehicles, including proper documentation of problems, corrective action and service/warranty commitments

The successful candidates will have:

  • Mechanical training an asset
  • A minimum of 3-5 years experience in customer service and parts sales
  • Grade 12
  • Experience in processing sales orders and warranty claims an asset
  • Ability to read and comprehend blueprints, system schematics, parts, and maintenance manuals
  • Computer skills (Microsoft Office, experience with SAP an asset)
  • Telephone skills
  • Excellent communication skills; bilingual - English and French (verbal and written) an asset
  • Ability to multi-task

Crestline offers a competitive benefits and compensation package.  If you are interested in this opportunity we invite you to submit your resume online.

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